Privacy Policy

kjobdone ("kjobdone," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit kjobdone.com (the "Website") and when you use the kjobdone dispatch and field service management application (the "App"; together with the Website, the "Service"). If you do not agree with this Privacy Policy, please do not use the Service.

1. Information we collect

Information you give us

• Your name, email address, and phone number when you sign up, request access, or contact us
• Company name and business details
• Billing information. Card payments are handled by Stripe; we do not store full card numbers.
• Technician details, such as names, contact details, and skills
• Your customers' details, such as names, addresses, and contact details
• Job, estimate, invoice, and message records you create in the App

Information collected automatically

• Device and browser details, IP address, and approximate location
• Pages viewed and features used
• The site that referred you and campaign tags in the link you followed (for example, utm_source)
• Server logs and error reports

2. How we use your information

• Provide, operate, and maintain the Service, including dispatching, scheduling, and job management
• Create and manage your account and your free trial
• Process payments and manage your subscription
• Send messages and email you or your team ask the App to send
• Reply to support requests and send account, security, and service notices
• Understand which pages and campaigns bring visitors, and improve the Service
• Detect, prevent, and fix technical problems, fraud, and abuse
• Comply with legal obligations and enforce our Terms of Service

Data that a business stores about its own customers and technicians in the App belongs to that business. We process it on the business's behalf, only to provide the Service.

3. Analytics, cookies, and local storage on the Website

The Website uses Google Analytics 4, which sets cookies to measure visits and to count sign-ups, log-ins, and enquiries. We do not send your name, email address, phone number, or message text to Google Analytics.

The Website also saves the page you first landed on, the referring site, and any campaign tags in your browser's local storage (under the key kjobdone_attribution), so we can tell which sources bring us customers. This stays on your device; you can remove it by clearing your browser's site data.

You can block or delete cookies in your browser settings, or install the Google Analytics opt-out add-on. The App uses essential cookies to keep you signed in; it will not work without them.

4. Service providers we use

We do not sell your personal information. We share it with the service providers below only so they can run parts of the Service for us. Each one processes it under its own privacy policy, linked from its name.

Website (kjobdone.com)

Emails and messages you submit through the Website's sign-up, log-in, and contact forms are sent to our own API at api.kjobdone.com.

We may also share information:

• For business transfers: as part of a merger, acquisition, or sale of all or part of our business
• For legal reasons: when required by law, or to protect our rights, our users, or the public
• With your consent: for any other purpose you agree to

5. Data security

We use technical and organizational measures such as encryption in transit, access controls, and hosted infrastructure from the providers above to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Data retention

We keep your information while your account is active or as needed to provide the Service. When an account is closed, we may delete its data from our servers 90 days later; until then you can ask for a copy. We may keep some information longer when the law requires it or to resolve disputes and enforce our agreements.

7. Your rights

Depending on where you live, you may have the right to:

• Access a copy of the personal information we hold about you
• Correct information that is wrong or incomplete
• Delete your personal information, subject to legal exceptions
• Port your data in a structured, machine-readable format
• Object to or restrict certain processing
• Withdraw consent where we rely on it

To use any of these rights, email [email protected]. If your data is held in the App by a business you work with, we may refer your request to that business.

8. Third-party links

The Service may link to websites we do not own or control. We are not responsible for their content or privacy practices; please read their privacy policies.

9. Children's privacy

The Service is for businesses and is not directed to anyone under 18. We do not knowingly collect personal information from children. If we learn that we have, we will delete it.

10. International data transfers

Our service providers may process your information in countries other than the one you live in, including the United States. Those countries may have different data protection laws. We rely on our providers' safeguards to keep your information protected in line with this Privacy Policy.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the new version on this page and update the "Last updated" date above. Changes take effect when they are posted.

12. Contact us

For questions about this Privacy Policy or our data practices, email [email protected] or use our contact form.